Complaints procedure

If something is not right, we want to hear about it and put it right quickly.

Step 1: tell us

Call 020 3958 0158 or email hello@kingsmeadsolar.co.uk with your name, address and what has gone wrong. We acknowledge every complaint within two working days.

Step 2: we investigate

A senior member of the installation team reviews the job, visits if needed, and sends you a written response within 15 working days.

Step 3: independent help

If you are not happy with our final response, you can take the complaint to the Renewable Energy Consumer Code (RECC), which offers free mediation and low cost independent arbitration. Visit recc.org.uk.

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