Contact us

To contact Kingsmead Solar about a new installation, a question about your system or anything else, call 020 3958 0158, email hello@kingsmeadsolar.co.uk or fill in our free quote form. Our phone lines are open Monday to Friday 8am to 6pm and Saturday 9am to 1pm.

Ways to reach us

• Phone: the quickest way for questions, quotes and aftercare, during opening hours.
• Email: hello@kingsmeadsolar.co.uk, good for sending photos of your roof, consumer unit or a fault.
• Quote form: tell us your postcode, roof and energy use, and we come back to you with a guide price.

What happens after you get in touch

1. We call you back during opening hours to talk through your home, your bills and what you want from the system.
2. We look at your roof on satellite imagery and send a guide price with a suggested system.
3. We arrange a free survey, in person or remotely using your photos, if you want to go further.
4. You get a fixed written quote. No deposit is taken until after the survey, and you have 14 days to cancel after signing.

There is no obligation at any stage, and we will not chase you if you decide not to go ahead. You can read the whole process on our how it works page, or check prices first on our solar panel cost page.

What helps us give you an accurate price

You do not need anything to get started, but these help us quote faster and more accurately:

• your postcode and the direction your main roof faces, if you know it
• a recent electricity bill, or your yearly usage in kWh
• photos of the roof, the loft, your consumer unit (fuse board) and your meter
• whether you have or plan an electric car, heat pump or battery

Existing customers and aftercare

If you have a system from us and something does not look right, call during opening hours or email with your address and a screenshot from your monitoring app. Many faults can be diagnosed remotely. Our warranties page explains what is covered and how claims work.

Complaints

If you are unhappy with any part of our service, please tell us first so we can put it right. Email or write to us with your name, address and what went wrong, and a manager will investigate and reply in writing with what we will do about it.

If we cannot resolve your complaint, you can take it to the Renewable Energy Consumer Code (RECC), which we are members of. RECC offers mediation between you and us, and if that does not settle it, a low-cost independent arbitration service as an alternative to going to court. You can contact RECC through recc.org.uk.

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